Warranty Training
In order for a device to qualify for it's one year warranty, the following conditions must be met:
1.) Device History From The Date Of Original Activation Must Be Less Than Or Equal To 1 Year.
(Check device history in Edge under the device history tab, then search by the device's IMEI. Do not rely on the device activation date when logged into a customer account. This information is often incorrect & misleading.)
2.) Device Can Have No Physical Damage
(No cracks or chips in the screen or cameras. No broken charging ports. No broken or missing pieces.)
3.) No Liquid Damage
(Check for liquid damage by examining the charging ports for green/blue/white corrosion. Check screen & cameras for signs of moisture. Check white liquid notification sticker in the sim card tray area. If sticker is red or pink then device has been exposed to liquid.)
4.) iCloud Accounts, Find My iPhone, & Google Accounts Must Be Logged Out/Removed from device.
(Customers must know their login information for email accounts tied to the device. These accounts MUST be removed before swapping the device. If a device does not turn on, & you cannot remove the account from the device from another computer or device, then we cannot swap the warranty device.)
If a device does not meet all of the above criteria then the device is not eligible for a warranty claim. Completing a transaction for a warranty claim that does not qualify is considered negligence.
This negligence results in a charge back loss to the company for the full retail value of the device.
Warranty Negligence is considered a discrepancy, we have the right & responsibility to deduct the discrepancy out of your check on one of the following pay periods. No further notice is required.
Failure to follow these rules & procedures is considered negligence & will result in points based on our Point System.
We hold the right and responsibility to take disciplinary action against behavior/actions considered negligent.
1.) Device History From The Date Of Original Activation Must Be Less Than Or Equal To 1 Year.
(Check device history in Edge under the device history tab, then search by the device's IMEI. Do not rely on the device activation date when logged into a customer account. This information is often incorrect & misleading.)
2.) Device Can Have No Physical Damage
(No cracks or chips in the screen or cameras. No broken charging ports. No broken or missing pieces.)
3.) No Liquid Damage
(Check for liquid damage by examining the charging ports for green/blue/white corrosion. Check screen & cameras for signs of moisture. Check white liquid notification sticker in the sim card tray area. If sticker is red or pink then device has been exposed to liquid.)
4.) iCloud Accounts, Find My iPhone, & Google Accounts Must Be Logged Out/Removed from device.
(Customers must know their login information for email accounts tied to the device. These accounts MUST be removed before swapping the device. If a device does not turn on, & you cannot remove the account from the device from another computer or device, then we cannot swap the warranty device.)
If a device does not meet all of the above criteria then the device is not eligible for a warranty claim. Completing a transaction for a warranty claim that does not qualify is considered negligence.
This negligence results in a charge back loss to the company for the full retail value of the device.
Warranty Negligence is considered a discrepancy, we have the right & responsibility to deduct the discrepancy out of your check on one of the following pay periods. No further notice is required.
Failure to follow these rules & procedures is considered negligence & will result in points based on our Point System.
We hold the right and responsibility to take disciplinary action against behavior/actions considered negligent.
How To File A Warranty Claim
Please open the pdf listed below & read the walkthrough on how to process a warranty claim online.
| assurant_portal_user_guide.pdf |
How To Expedite A Second Claim When Original Claim Is Defective
Occasionally a customer will receive a warranty device that is defective. In these situations we have to contact the warranty company (Assurant Logistics) to issue another device since trying to do so in the warranty portal sometimes will cause error messages or other issues.
Here's how to do it:
1.) Go to your gmail account & put this this email address as the recipient:
[email protected]
2.) Title the email as you please but you must put this information below in the body of the email:
Send The Email.
Here's how to do it:
1.) Go to your gmail account & put this this email address as the recipient:
[email protected]
2.) Title the email as you please but you must put this information below in the body of the email:
- Account Name:
- Mobile Device Number Of Device:
- Contact Number:
- Email Of Customer:
- IMEI Of Device:
- Store ID:
- Address Of Store:
- Issue With Original Warranty Device
Send The Email.
Warranty Video Training