If you have to lie to a customer for a sale, you're pitch is wrong.  Not only that, but you'll create a disgruntled customer, who will never deal with you or the company again.  We call that stealing.

What stops RTR.  Lying to a customer, giving them incorrect info, bad customer service, not helping them to the best of your ability no matter how long it takes.  Not being knowledgeable.  Saying I don't know.

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